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MGT 443 - Leadership: Assignment 1

Software Systems


HCAHPS Survey Questions

Assignment 1

Question 1.) Hayden & Alex: Performance Management & Accountability

What tools and organization-wide computer systems are available to manage people, processes, and the environment? i.e tracking everything from attendance to achieving specified employee goals at a hospital

(The focus in on customer service). Which vendors sell the tools you researched and are shown to be most effective?


Begin by researching performance management so you are clear on what performance management is and then Google "healthcare accountability,"  as well as other related key words. Also, carefully read the article on high reliability organizations and leadership in Moodle for next week, Sept. 16.

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