Patient centered care
Patient and family centered care
Patient and family experience
Outcome data
Recidivism
Readmissions
Patient satisfaction
Health care tracking systems
Quality improvement
Health care - Data mining
Affordable Care Act
Medical care - Quality control - Statistical methods.
Medical care - Quality control - Data processing.
Medical records - Management - Data processing
Health services administration - Computer networks
Health services administration - Data processing
Information storage and retrieval system - Hospitals
Performance management
Outcome assessment - Medical care
Healthcare industry - Data - Intelligence tools
Organizational effectiveness - Evaluation
Information storage and retrieval systems - Medical Care
Quality of care assessment tools
Question 1.) Hayden & Alex: Performance Management & Accountability
What tools and organization-wide computer systems are available to manage people, processes, and the environment? i.e tracking everything from attendance to achieving specified employee goals at a hospital
(The focus in on customer service). Which vendors sell the tools you researched and are shown to be most effective?
Begin by researching performance management so you are clear on what performance management is and then Google "healthcare accountability," as well as other related key words. Also, carefully read the article on high reliability organizations and leadership in Canvas for next week, Sept. 16.
Accounting for Health and Health Care [electronic resource] : Approaches to Measuring the Sources and Costs of Their Improvement
Armstrong's Handbook of Performance Management [electronic resource] : An Evidence-based Guide to Delivering High Performance
The health care data guide : learning from data for improvement / Lloyd P. Provost, Sandra K. Murray.
Health Care Quality Management [electronic resource] by 
Healthcare Analytics for Quality and Performance Improvement [electronic resource] by 
Information storage and retrieval systems [electronic resource] : theory and implementation / by Gerald Kowalski, Mark T. Maybury.
Information Systems for Healthcare Management by 
Measuring Patient Outcomes [electronic resource] by 
Medical informatics : concepts, methodologies, tools, and applications / Joseph Tan.
Outcome Measures for Health Education and Other Health Care Interventions [electronic resource] by 
Patient-Reported Outcomes : measurement, implementation and interpretation by 
Performance management : integrating strategy execution, methodologies, risk, and analytics / Gary Cokins.
Quality Improvement Projects in Health Care [electronic resource] by 
Understanding and Managing the Complexity of Healthcare [electronic resource] by Detailed company and industry profiles including SWOT reports, market share reports, and financial reports. Thousands of company histories and industry essays. Scholarly journals & business news. Case studies, scholarly journals, and business news for deep research coverage of global economies. (Gale)
If you would like to suggest a website for inclusion in this Research Guide, email us the link.
You may also want to include its Title and Description, and your email address as well if you would like a response.
